ConnectCX

    Terms of Service

    Last updated: 7 April 2026

    1. About These Terms

    These terms of service ("Terms") govern your use of the ConnectCX website at connectcx.com.au and related services ("Services") operated by ConnectCX Pty Ltd (ABN pending) ("ConnectCX", "we", "us", "our").

    By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

    2. Our Services

    ConnectCX provides:

    • Comparison tools — independent comparison of business phone systems (UCaaS) available in Australia
    • Free AI Phone Assessment — a guided assessment that analyses your business requirements and recommends suitable providers
    • Pricing information — indicative pricing from UCaaS providers. Actual pricing may vary based on your specific requirements and negotiations
    • Quote facilitation — connecting you with UCaaS providers for formal quotes
    • Educational content — blog articles, guides, and resources about business phone systems

    3. Independent Advice

    ConnectCX is an independent advisor. While we receive commercial consideration from some providers, our recommendations are based on objective analysis of your business requirements. We are not a reseller or agent of any provider.

    Our recommendations are guidance only. You should conduct your own due diligence before entering into any contract with a provider.

    4. User Accounts

    When you create an account, you agree to:

    • Provide accurate and complete information
    • Keep your login credentials secure and confidential
    • Notify us immediately of any unauthorised access to your account
    • Accept responsibility for all activity under your account

    We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent purposes.

    5. Acceptable Use

    You agree not to:

    • Use our Services for any unlawful purpose
    • Submit false or misleading information in assessments or forms
    • Attempt to access restricted areas of the website or our systems
    • Scrape, copy, or reproduce our content without permission
    • Interfere with or disrupt the operation of our Services
    • Use automated tools (bots, scrapers) to access our Services without our written consent

    6. Pricing and Quotes

    All pricing displayed on ConnectCX is indicative only and shown in Australian Dollars (AUD) unless otherwise stated. Prices are based on publicly available information and our research at the time of publication.

    Actual pricing will be confirmed directly by the provider when you request a formal quote. ConnectCX does not guarantee that any specific price will be available to you.

    Exclusive or negotiated pricing shown on our platform is subject to provider availability and may change without notice.

    7. Intellectual Property

    All content on the ConnectCX website — including text, graphics, logos, images, assessments, algorithms, and software — is the property of ConnectCX Pty Ltd or its licensors and is protected by Australian and international intellectual property laws.

    Provider logos and trademarks displayed on our website belong to their respective owners and are used for identification purposes only.

    8. Limitation of Liability

    To the maximum extent permitted by Australian law:

    • Our Services are provided "as is" without warranties of any kind, express or implied
    • We do not guarantee that our recommendations will meet your specific requirements or expectations
    • We are not liable for any decisions you make based on our recommendations, comparisons, or content
    • We are not responsible for the products, services, or conduct of any third-party provider
    • Our total liability to you for any claim arising from or related to these Terms shall not exceed AUD $100

    Nothing in these Terms excludes or limits any consumer guarantees under the Australian Consumer Law that cannot be excluded by law.

    9. Indemnification

    You agree to indemnify and hold harmless ConnectCX Pty Ltd, its directors, employees, and agents from any claims, losses, or damages arising from your use of our Services or violation of these Terms.

    10. Third-Party Services

    Our website may contain links to third-party websites and services. We are not responsible for the content, policies, or practices of any third-party website. Your use of third-party services is at your own risk and subject to their terms and conditions.

    11. Changes to These Terms

    We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

    12. Termination

    We may suspend or terminate your access to our Services at any time, for any reason, without notice. Upon termination, your right to use our Services will immediately cease.

    13. Governing Law

    These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

    14. Severability

    If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

    15. Contact Us

    If you have questions about these Terms:

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