ConnectCX

    Privacy Policy

    Last updated: 7 April 2026

    1. About This Policy

    ConnectCX Pty Ltd (ABN pending) ("ConnectCX", "we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

    This policy applies to all personal information collected through our website at connectcx.com.au and any related services.

    2. Information We Collect

    2.1 Information You Provide

    • Assessment data — answers to our AI-powered business phone assessment (e.g. number of employees, current phone system, feature requirements)
    • Contact information — first name, last name, email address, phone number, and company name when you request a recommendation or quote
    • Account information — email address and password when you create a ConnectCX account
    • Enquiry information — messages submitted through our chat widget or contact forms

    2.2 Information Collected Automatically

    • Usage data — pages visited, time on site, referral source, and interaction patterns
    • Device data — browser type, operating system, screen resolution, and IP address
    • Cookies and similar technologies — see Section 7 below

    3. How We Use Your Information

    We use your personal information to:

    • Provide personalised phone system recommendations based on your assessment answers
    • Generate and deliver quotes from UCaaS providers
    • Create and manage your ConnectCX account
    • Communicate with you about your enquiries, recommendations, and quotes
    • Improve our website, assessment tools, and recommendation algorithms
    • Send relevant content and updates (only with your consent)
    • Comply with legal obligations

    4. How We Share Your Information

    We may share your information with:

    • UCaaS providers — when you request a quote, we share relevant contact and business details with the selected provider(s) so they can prepare pricing
    • Service providers — third-party services that help us operate (e.g. hosting, email delivery, analytics). These providers are bound by confidentiality obligations
    • Legal requirements — when required by law, regulation, or legal process

    We do not sell your personal information to third parties.

    5. Data Storage and Security

    Your data is stored on secure, encrypted servers. We use industry-standard security measures including encryption in transit (TLS/SSL), encryption at rest, and access controls to protect your information.

    Some of our service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with the APPs.

    6. Your Rights

    Under Australian privacy law, you have the right to:

    • Access your personal information we hold
    • Correct inaccurate or out-of-date information
    • Request deletion of your personal information (subject to legal obligations)
    • Opt out of marketing communications at any time
    • Complain about how we handle your information

    To exercise any of these rights, contact us at privacy@connectcx.com.au.

    7. Cookies and Tracking

    We use cookies and similar technologies to:

    • Remember your preferences and assessment progress
    • Understand how visitors use our website (analytics)
    • Improve site performance and user experience

    You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

    8. Third-Party Links

    Our website may contain links to third-party websites (e.g. UCaaS provider websites). We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

    9. Children's Privacy

    Our services are designed for businesses and are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

    10. Changes to This Policy

    We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

    11. Contact Us

    If you have questions about this privacy policy or how we handle your information:

    If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

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